I would like to pipe in and offer an alternative point of view. I might be way off here, but I'm sure you people will let me know if I am! The carrier, unless grossly negligent, could not have prevented the stealing of the goods. The customer ultimately accepted both loads although insisting they could not use the additional cargo? The shipper negotiated a great deal at 10% off the cost? So the shipper ultimately made an extra sale, because I am assuming that their mark up would be more than 10% on the cost of the product and labour. The receiver in the end got 2 loads for the price of 1 because now they are demanding someone else pay for the freight that went missing for 2-3 weeks. But why would they accept it if they were never going to use it? It seeems like at some point they think they will use it down the road and just got themselves a great deal by having someone else pay for the material. If they could not have used that second load, whoever ended up paying for it should in right, own that load and be able to sell the product/ scrap it to mitigate their losses. Please, go easy on me people for throwing this out there....