I called again and spoke to someone else who told me that there was a problem with the POD and that's why payment has not been made.
When I dug further I found that the original POD submitted had been signed by the receiver in the wrong place. The receiver signed where it says "Shipper".
Unfortunately, nobody caught this at my office before the invoice went out.
I was told today that the POD situation has been resolved and the receiver agrees that they received the freight. So, the CS1 person told me that they are now waiting for payment from their customer before they will release payment to us.
They said we should expect payment around the end of September... Really?
We delivered when we were supposed to, but it's the receiver who decided to sign in the spot that says "Shipper"... and they use that to delay payment to what, 100 days?
That sucks!