Delayed Driver/Driver Late-Poll

[Maggs]

I wanted ot get your opinions on this:

1. Driver arrives at a 1st come 1st served facility. 7:00am. Driver is released at 11:00am. Standard 1st 2 hrs are N/C. But customer doesn't pay based on 1st come 1st served. Do you pay the driver the 2 hours to wait?

2. Driver arrives at an appointment only facility. Appointment booked for 10:00am, driver arrives at 11:00am. Driver has to wait for 1st available time slot and is now released at 2:00pm. How would you pay this driver, also knowing that you can't charge the customer as the driver was late due to no fault other then he didn't give himself enough time to make the appointment.

 

[Michael K]

1st Scenario you pay the 2 hours waiting time. FCFS facility doesn't equate to being free.

2nd Scenario. If the pick up appt was given based on when the carrier wanted it, and both parties agreed to it, than no waiting time charge. Carrier was late.

 

[chica123]

I agree with Michael K.

The only reason I would consider paying the driver for the waiting time at the second facility would be if dispatch or some other blatant reason that was operation's fault caused him/her to be late. This would be absorbing the cost to keep the driver satisfied.

On another note, the majority of our direct customers load and unload on a first come first serve basis. But it has been clearly spelled out for them in writing that the price includes 2 hours for FTL and 1 hour for LTL. The detention charges are spelled out in the beginning so there are no surprises later. I would hope that brokers and other carriers do the same so that a trucking company can be reimbursed in this event. FCFS does not equate to unduly delaying a truck.

 

[DIETCOKE]

I agree with Michael K also. -
I haven't heard of the first come rule turn into a freebie for wait time before.

 

[alx]

Driver pay

When drivers wait at pick up & delivery , they are paid from when they get there.
We do LTL , therefore anything past 1 hour is paid.

Drivers get paid while they are working, irrelevant of the fact if we can invoice or not.

90% of the time we do get paid. Situations like this occur very rarely, maybe once a week.

WE would not consider losing a good driver because we will not give him $
30.00.

We will put our resources into something else.

IF this issue was rampant we would consider another approach, but that is not the case.

 

[snafu]

When drivers wait at pick up & delivery , they are paid from when they get there.
We do LTL , therefore anything past 1 hour is paid.

Drivers get paid while they are working, irrelevant of the fact if we can invoice or not.

.

My thoughts mirror yours alx.

 

[whatiship]

I agree with everyone else. Critical that you get paid for waiting time. Biggest thing to drill into dispatchers minds it to call the customer as soon as it gets close to the 2 hr mark and let them know.