The benefits I expect to achieve are all the things every TMS vendor promises - Efficiency, KPI Dashboards, Automation, Compliance, etc. We are coming off of a 10 year old system which is adequate for dispatching and tracing, but all the reporting, compliance, paper files, and ridiculous amounts of email and attachments that we keep separately are a drag on productivity.
In addition to that the opportunity to show our client base we are progressive and able to keep up. They are upgrading to new ERP's and the thought of them working with their shiny new toys, while still getting the same old excel sheets from us was undesirable.
I am really looking forward to breaking all the bad habits we have developed over the last 10 years. The disruption to our day to day processes and to our reliance on institutional knowledge/history will be what bring our whole operation up to date rather than just the TMS.