Hi Everyone,
Curious to know how people are finding their freight claims are being received by small to mid-sized carriers. I am on the third party side myself and I find it to be an increasingly adversarial experience lately. A standard response seems to be "this claim isn't fair" and "I am telling my insurance company that is not a good claim" almost regardless of the circumstances. I also find that insurance companies are not willing to talk to you about a claim unless the insured directs them to do so. As a third party this seems to leave you with very little protection and a lot of exposure.
From the carrier side I'm not sure if the policy premiums increase dramatically from freight claims or if carriers are seeing a higher number of frivolous claims these days?
Looking forward to hearing what some of the members here think about claims and or some of your experiences handling/settling claims.
Curious to know how people are finding their freight claims are being received by small to mid-sized carriers. I am on the third party side myself and I find it to be an increasingly adversarial experience lately. A standard response seems to be "this claim isn't fair" and "I am telling my insurance company that is not a good claim" almost regardless of the circumstances. I also find that insurance companies are not willing to talk to you about a claim unless the insured directs them to do so. As a third party this seems to leave you with very little protection and a lot of exposure.
From the carrier side I'm not sure if the policy premiums increase dramatically from freight claims or if carriers are seeing a higher number of frivolous claims these days?
Looking forward to hearing what some of the members here think about claims and or some of your experiences handling/settling claims.