Spring Creek Beamsville ON

george

george

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Mar 31, 2008
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I had a min less then a skid space order to go to Charleston WV on Friday 05/7th They asked for $275 and agreed to deliver by Tuesday 05/11 plenty of time right?
Our fax confirmation said delivery by 05/11 and the customer had written on the B/L must deliver by the 05/11. We find out on Tuesday May 11 th that it is still sitting on their dock in Beamsville ON. We had a truck leaving for that area ourselves on Tuesday for Wednesday delivery but gave it to them because it had to there Tuesday. I would rather pay someone to get it there on time rather then be late with a shipment. This is very poor service in my books but it gets worse, after they lied and didn’t deliver on time and got me into hot water with my customer they would not give me the freight back unless I paid them $150 for the pick up. We are not the perfect carrier but No way no how would I ever screw someone up then demand payment. We got our goods in the end and we delivered this morn. 05/12.
I dont normally post bad things about carriers unless they really pee me off and the $150 for screwing me over is over the top for me. I'll pay them because I pay my bills and I agreed with a gun held to my head but I agreed so I'll pay them, I figure they are broke and in need of money. Why else would you burn a bridge and screw over a fellow carrier for $150?
 
I'm quite shocked to hear that. I've dealt with Spring Creek for a couple years now and have never had a problem with anything
 
We used to give Spring Creek a pretty large amount of freight. We have all but cut them off for pretty much the same reason as George mentions. Promises, promises to get the shipment and then deliver when it suits them (even though the parameters are outlined in the initial phone call and in the faxed Load Confirmation). It's frustrating.
 
wow..you agreed to pay the 150.00 under duress...but I would deduct same amount for failure to complete load and to notify you. So it's a wash...you owe them nothing.. Hey...they played dirty...now give them a taste of how it feels...(PLEASE)..
 
We all have bad days, bad trips, bad loads, things go wrong but a carrier should advise everyone when these things happen. They had no intention of delivering on time, they didnt call us Monday or Tuesday to tell us there was a problem. I wouldnt of written anything if they hadn't of asked to get paid. A $150 bucks is cheap to save us all from a bigger problem latter with these guys.

I may or may not pay them. :) we'll see.
 
I am surprised to hear a few of you have had bad experiences also, we should all post more because I always check on here before I use a carrier but the search on these guys came back blank.
 
Please Call Spring Creek

I had a friend of mine tell me about this thread. I haven't been on Inside Transport for over a year at least.

Please call and speak to management before taking these types of measures (e-chat). Anything can be worked out with the proper patience and temperment.

Spring Creek also has a brokerage div, and I can certainly feel your pain as far as letting down a client, and feeling like you have no control. And then to be held hostage.

I am currently unaware of this issue, but we move several hundred orders a week, and unfortunately we don't have 100% perfect service. Sounds like this one fell through the cracks, and proper communication was not delivered. For that I truly apologize, and look forward to hearing from you on Monday.

This invitation to call me is to all that may have had a negative experience with Spring Creek in the past. We are constantly trying to reinvent ourselves and improve our customer service. In my opinion anyone who has weathered this past economic storm, and is still here to speak of it today, would only have done so with excellent service and rates. Just post a load on the link, and look who's out there. Compared to a couple of years ago, it is only high quality carriers.

We plan on being around a long time, and look forward to hearing from you, as well as anyone who may have had a poor experience with Spring Creek.

Sincerely,
Mark Bylsma
Director, Spring Creek Carriers Inc.
905 563-9989 x 231
 
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I agree Parasite 3 strikes with us also which is too bad because we have freight that fits perfectly in their lanes.
Mark I appreciate your response but instead of "continually re-inventing " yourself work on getting it done right the first time. Somewhere in your company someone is over committing and it is making you look really bad.
 
Still waiting

Still waiting by my phone, no calls.

How can one take these things (threads) serious if people won't call to resolve any issues? (or have the nerve to put their co. name on the thread).

3 strikes? At what point in time do you involve management? I'm just wondering because we have 100's of satisfied 3pl clients. And as I said in the past response, we aren't (nor is anyone else) perfect, we have a small number of shipments that have service failures. Sometimes it is a communication failure between two dispatchers, or lack of proper information. Sometimes its our fault, sometimes its not. We always attempt to provide a solution no matter who's fault it is...and pointing of fingers and fault never helps to provide a solution in a tense environment.

Knowing about a problem allows us all to mitigate each others losses, and move on with a stronger relationship between partners. Yes we are partners with many carriers and 3 pls.

Here's an example, as a broker, that i had to deal with this morning. A very reliable carrier to western canada took an LTL order for me that was to deliver today. It was agreed a week and a half ago that it would deliver monday the 17th. I talked to 2 dispatchers on it, wrote it on the traffic order, circled it and put asterisks around it manually before faxing it. Followed up with phone calls to ensure monday delivery. Well this morning I was told it was loaded on a truck that wouldn't deliver til tuesday. I have a very irrate customer, but the trucking company in question still got another order from me today. Because errors do occur, and this one slipped through the cracks, I understand. If it comes down to it, i will talk to a manager/owner if the dispatchers continue to drop the ball.

Anther major LTL cross border player "back doored" my brokerage a few weeks ago. I spoke to management about it. Its still not completely resolved, but i haven't taken to the WWW to slander these companies. They screwed up, and they know it, i know it, and we've talked about it...that's all that really matters.

BUT I'M NOT SITTING ON THIS WEB PAGE SLANDERING SOME TRUCKING COMPANY WITHOUT TALKING TO ITS MANAGMENT FIRST.

Come on let's talk about this,

Mark Bylsma
Spring Creek Carriers & Logistics Inc.:D
 
Saying what you do and doing what you say are most important in this business, build credability by treating customers as you yourself want to be treated is a good rule of thumb. The trick here is to have your employees have the same level of respect as managment for customer needs. Mark take a look around you - have you spread yourself to thin to give that service??? - within your team? And George who started this complaint - why aren't you calling to get your hijacked $150 back or to get some satisfaction. As service providers are we doing just that or is this just a place to vent frustrations, disatisfaction, without recourse. Do we have the ability to compliment each other for jobs well done or does that go unsaid? I have dealt with the people at Spring Creek and have always gotten good service, will continue to use them and hope that they will be around for many years to come.
 
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bubba-one said:
Saying what you do and Doing what you say are most important in this business, build credability by treating customers as you yourself want to be treated is a good rule of thumb. The trick here is to have your employees have the same level of respect as managment for customer needs. Mark take a look around you have you spread yourself to thin to give that service??? within your team. And George who started this complaint why aren't you calling to get your hijacked $150 back or to get some satifaction. As service providers are we doing just thatl or is this just a place to vent frustrations, disatifaction, with out recource. Do we have the ability to compliment each other for jobs well done or does that go unsaid. I have delt with the people at Spring Creek and have always gotten good service, will continue to use them and hope that they will be around for many years to come.
Click to expand...

I believe it's more of a hit and miss and it just happened that the miss part was with spring creek, it's just how things came about to be, it could have been anyone who had bad days, some people don't deal with spring creek, others don't deal with polaris, etc...
 
Mark, I've spoke with you and Cal more then once about problems as they come up. I'v been doing this for 30 years...service is my life. I know all the things that can go wrong, and dropping a carrier isn't something we take lightly. I agree, it's not a problem of repeated bad service, but inconsistency that you seem plagued with. But each time I've called to discuss, things get smoothed over until the next time.
 
I just read this as don’t log onto this site regularly, although I should.
Mark in my opinion you should have called me, it shouldn’t take brain surgery to figure out which shipment I was speaking of and I use my real first name as I don’t have anything to hide, if I post something on here I stand behind it.

This one shipment didn’t slip through the cracks as we can all read and I have some private messages as well about your service so you need to take a serious look at the way you do business. I really didn’t expect it from your company, this is something a lot of the Brampton type carriers would do. (Excluding myself and few select others LOL)

We are not perfect either close but on perfect ;) but I will be the first to admit if I screw up and I would never make anyone agree to pay me before I give them their freight back. Freight that is now late because of me, That is just friggin absurd.
 
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